At Baker's Gas and Welding, we understand how essential a reliable welding hood is for your work. If your hood's lens (ADF) stops working, don't worry--we're here to hlep! Most welding helmets come with a 3-5 year warranty depending on the manufacturer that covers issues like faulty ADFs. Please note that this warranty does not cover use, abuse, or physical damage.
Here's a step-by-step guide on how to submit a warranty claim for a non-working lens on your welding hood:
Step-by-Step Warranty Claim Process
1. Check Warranty Coverage
- Ensure your welding hood is within the warranty period, typically 3-5 years from the date of purchase.
- Verify that there is no physical damage to the ADF as this will not be covered under warranty.
2. Provide Your Information
- Gather the necessary details to streamline the warranty claim process. You'll need:
- A clear photo of the ADF/lens showing that there is no physical damage.
- The helmet SKU and serial number (SN). If you need assistance determining the SN on your helmet, check out our other post here!
- A detailed description of the issue. Describe wha happens wen you attempt to use the helmet. Does the lens fail to darken? Does it flicker or remain inactive?
- Your full name, phone number, and an updated shipping address for the manufacturer to send a replacement.
Lincoln Electric has one of the best warranties on the market. They offer a 5 year warranty on their ADFs. In theory, you could get 10 years out of the helmet! If you're interested in checking out our collection of Lincoln helmets, you can do so at the provided link.
3. Submit Your Warranty Claim
- Email the above information to support@bakersgas.com
4. We'll Handle the Rest!
- Once we receive your email, our support team will review the information and facilitate communication with the manufacturer.
- We will keep you informed throughout the process and ensure your claim is handled promptly. Manufacturers generally respond within 1-2 days and get a new ADF shipped to you!
Important Notes
- Manufacturer's Role: Remember, while we assist with the process, the manufacturer ultimately process the warranty claim and issues the replacement.
- No Physical Damage: Ensure your photo clearly shows that the lens is not physically damaged, as this is crucial for your claim to be considered valid.
If you have nay questions about the warranty claim process or need a quote for new equipment, don't hesitate to reach out to Baker's Gas and Welding. We are here to assist you! You can reach us by calling 877-930-5690 or by emailing us at support@bakersgas.com. You can also visit us at our Contact Us page to submit your claim.
Your satisfaction and safety are our top priorities, and we are committed to providing you with the support you need for all your welding gear. Happy welding!
