Frequently Asked Questions

Except for products that are final sale, we accept returns within 14 days of receiving your purchase. We do require you to request an RMA where our team will process the return and send a prepaid return label. Your refund will be less the original shipping cost and return shipping cost to the original method of payment. (Restocking fee may apply) If your return is sent back without the required RMA documentation, no refund will be issued and all contents will be discarded at Baker’s discretion.

Baker’s Gas reserves the right to refuse a return.

All shipping and handling charges are non-refundable.

No, unfortunately, we can only take back items that are new and in the original packaging. If it has been used we are not able to issue an RMA or return the item.

All RMA’s for a welder would note a $50 inspection fee. We fully unbox and check machines to confirm they are able to be restocked and sold. The customer is responsible for shipping both ways on any machine return. Any machine used in any way is NON-refundable.

If your item is not working properly please reach out to our support team for a solution.

Once we receive the returned package with the noted RMA # on the outside of the box it takes approximately 3-7 business days to see your refund.

  1. Check your Package - all returns must be in original packaging, as well as in resellable condition.
  2. Take a quick photo of the item you would like to return.
  3. Email our support team a brief description or fill out our return request form.
  4. Team will reply with an RMA if applicable and the next steps.

We do our best to fulfill orders as quickly as possible. Orders that are placed Monday - Friday with instock items typically ship within 1 business day. Due to the availability of items, you can expect your order to ship complete in 3-7 business days. To confirm the availability of an item - please reach out to us via phone, email or chat.

  1. Ground/Best Way shipping
  2. UPS Ground & Expedited Options
  3. Priority Mail (USPS)

Expedited shipping only pertains to the shipping speed by the carrier. If you select an expedited shipping method that is not a guarantee that your order will be delivered on that specific day. If you need a promised arrival date, please reach out to us to confirm availability BEFORE placing your order.

Large items that must go freight will ship LTL or best way. You MUST have a forklift or way of unloading a pallet. If you do not you will be invoiced a $100+ Lift Gate Fee. To avoid any delay please make sure an agent helps get that on your order prior to it shipping.

  1. You will receive an email confirmation that your order is ready for pickup along with instructions for pickup.
  2. You will be required to schedule a pickup date/time.
  3. When you arrive, stay in your vehicle and simply give us a call and we will bring your package out to you.

Identification may be required for pickup.

If you are not able to be at home for a delivery and do not want the order left outside please give a call 1 day prior to the scheduled delivery date. We can have your order held at a local UPS facility for pickup at your leisure. You will be required to show photo identification to collect your package(s).

  1. If your order was marked as delivered but is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or business and see if someone accepted the delivery.
  2. Additionally, packages may be prematurely marked as delivered. We suggest waiting 3 business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us at support@bakersgas.com and we will find a solution.
  3. All lost packages must be reported within 6 days.

Free shipping is the most economical way. It is not guaranteed to ship via a certain carrier. If you need to confirm your carrier please reach out to our support team so we can help.

We have eliminated packing slips on most orders. By removing the paper packing slips we are doing our best to help sustainable shipping and reduce our carbon footprint. You will be able to review your packing slip and download an invoice by logging in online.

If you have not yet created an account you can do so here.

Currently, we ship to all 50 states, and we are in the process of providing international shipping to select markets. If you live outside of the United States, please visit our international order page for more information.

If you are shipping to a PO Box, APO, DPO, Puerto Rico, Guam, Hawaii, or Alaska, there are a few limitations when shipping. Extra charges may apply.

We do process international orders, however, all shipping is arranged by the customer. For our full International Policy

Due to the most recent tax law changes we are charging sales tax in the states we have physical and economic nexus. If you are unsure of whether or not you will be charged sales tax, feel free to input your ZIP code at checkout and allow your taxable amount to recalculate. If you or your business are tax exempt, please create an account on our website and email your tax exempt certificate to support@bakersgas.com. A member of our support team will reach out to you and flag your account tax exempt for future purchases.

In the circumstance where a refund of sales tax is necessary, it is imperative to note that cancellation of the order is a prerequisite. It should also be noted that a processing fee of 5% will be applicable in such instances.

If you are tax exempt we will need an email copy of your tax exempt paperwork from your state sent to us at support@bakersgas.com from the email address you plan on using to place your orders. We will then create an account for you that is coded exempt. You MUST be logged into your exempt account before placing your order.

Most orders are processed immediately and are set to ship same day. If you need to request an order cancellation, please reach out to a BakersGas.com representative via email. (support@bakersgas.com) If an order has already shipped or printed to the warehouse we may not be able to stop the shipment. Uou will need to receive an RMA number from a BakersGas.com representative and will need to ship the order back at your expense. *Any order over $1,000 is subject to 3% fee to cancel.

If an order has yet to ship and you would like to add another item, please reach out to a BakersGas.com representative to complete this request. Please note that this additional item may affect the processing time and delay your order from shipping out as planned.

You can check the status of your order 3 different ways:

  1. Via the order confirmation email you receive
  2. Within your Baker’s Gas account page
  3. Start a Live Chat during business hours or email us for an estimated ship date

Our fulfillment warehouse works to process orders as quickly as possible. We understand that welding orders are important and cannot wait. Once an order has been printed to the warehouse, we are no longer able to edit or cancel the order.

To make an order change request, please email support@bakersgas.com. If we are still able to edit the order at the time of contact, our team will do our best to process your request.

If you’ve received a damaged item, please contact us within 24 hours and we’d be happy to help! Please include your order number and a photo of the damaged item for the quickest resolution. This information is needed to proceed with the next steps.

If you have received the wrong item by mistake, please send us an email with a picture or description of what you have received so that we can correct the issue.

*Freight shipments will need to be refused if there is any damage.

We require you to inspect for damage before accepting the package. Signing the delivery document relieves the carrier and Baker’s Gas of any responsibility for the shipment. If there is any external indication of damage it is highly recommended that further inspection should be done. If you decide to accept a delivery that is damaged you MUST notate the damage on the delivery receipt. Damage claims that have not been noted are immediately declined and become the consignee’s responsibility.

We are grateful for your service. In honor of all that you give to our country, we offer exclusive offers to all Military members and First Responders. For more information, visit our Military Discount page to Verify with Id.me. Currently Exclusive to Miller Electric products.

Our team is always available to provide a formal quote for any individual or business. Please fill out our quote request form and we will get back to you within 24 business hours with a formal itemized quote. Please include the manufacturer's part numbers, quantities, and shipping address for a complete quote.

International quote requests must agree to our terms. The customer is responsible for any and all shipping. Payment must be made via wire transfer only. Upon agreement, please send us manufacturer part numbers and quantities.

All quotes are subject to change in the event of a price change. Typically quotes are valid for 30 days.

Yes, please note your educational status (proof may be required if not from a .edu email) and we will provide a quote with educational pricing applied.

Yes, we have a formal student discount program. However, if you are a student looking for something outside of that program, please note that in your quote request (student ID required) and we will apply an exclusive student discount.

Yes, please send us an email with part numbers and quantities and we will get back to you with a quote.

For personal financing, we have partnered with Affirm to offer quick and easy payment plans. Simply prequalify on any product page or select Affirm at checkout. Qualifying provides no obligation to buy, just a clear estimate of the options based on your personal credit. Business financing is in collaboration with QuickSpark Financing. Any business would qualify to apply. Please fill in the business information application and note the items you are wanting to finance. Our team and Quickspark will handle the rest. If approved, Quickspark will handle the payments and Baker’s will ship the equipment directly to your business. To learn more about our financing options click here.

At Baker's Gas, we are committed to providing our customers with high-quality products and ensuring their satisfaction. However, it's important to note that warranties only cover factory defects and do not apply to any physical damage caused by the user. While we are always here to help and guide our customers through the warranty process, we cannot guarantee the outcome of any warranty claims. Our team is dedicated to providing excellent service and support to help ensure a seamless and satisfactory experience for all our customers.

Machines do not get directly replaced under warranty. Machine warranties cover parts and labor for any factory defects, physical damage is not covered under warranty. They must be taken to a certified service center to be worked on under warranty. Let us know if you have any questions - we are happy to assist!

Please send us an email with the following information:

  • Order Number
  • Issue with the helmet
  • Serial number

Need help finding your serial number?

Still not sure what size would fit best? Check out our size charts above for all of our most popular gear! We’re always available via phone, email or chat should you need additional assistance.

Except for products that are final sale, we accept returns within 14 days of receiving your purchase. We do require you to request an RMA where our team will process the return and send a prepaid return label. Your refund will be less the original shipping cost and return shipping cost to the original method of payment. (Restocking fee may apply) If your return is sent back without the required RMA documentation, no refund will be issued and all contents will be discarded at Baker’s discretion.

Baker’s Gas reserves the right to refuse a return.

All shipping and handling charges are non-refundable.

No, unfortunately, we can only take back items that are new and in the original packaging. If it has been used we are not able to issue an RMA or return the item.

All RMA’s for a welder would note a $50 inspection fee. We fully unbox and check machines to confirm they are able to be restocked and sold. The customer is responsible for shipping both ways on any machine return. Any machine used in any way is NON-refundable.

If your item is not working properly please reach out to our support team for a solution.

Once we receive the returned package with the noted RMA # on the outside of the box it takes approximately 3-7 business days to see your refund.

  1. Check your Package - all returns must be in original packaging, as well as in resellable condition.
  2. Take a quick photo of the item you would like to return.
  3. Email our support team a brief description or fill out our return request form.
  4. Team will reply with an RMA if applicable and the next steps.

We do our best to fulfill orders as quickly as possible. Orders that are placed Monday - Friday with instock items typically ship within 1 business day. Due to the availability of items, you can expect your order to ship complete in 3-7 business days. To confirm the availability of an item - please reach out to us via phone, email or chat.

  1. Ground/Best Way shipping
  2. UPS Ground & Expedited Options
  3. Priority Mail (USPS)

Expedited shipping only pertains to the shipping speed by the carrier. If you select an expedited shipping method that is not a guarantee that your order will be delivered on that specific day. If you need a promised arrival date, please reach out to us to confirm availability BEFORE placing your order.

Large items that must go freight will ship LTL or best way. You MUST have a forklift or way of unloading a pallet. If you do not you will be invoiced a $100+ Lift Gate Fee. To avoid any delay please make sure an agent helps get that on your order prior to it shipping.

  1. You will receive an email confirmation that your order is ready for pickup along with instructions for pickup.
  2. You will be required to schedule a pickup date/time.
  3. When you arrive, stay in your vehicle and simply give us a call and we will bring your package out to you.

Identification may be required for pickup.

If you are not able to be at home for a delivery and do not want the order left outside please give a call 1 day prior to the scheduled delivery date. We can have your order held at a local UPS facility for pickup at your leisure. You will be required to show photo identification to collect your package(s).

  1. If your order was marked as delivered but is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or business and see if someone accepted the delivery.
  2. Additionally, packages may be prematurely marked as delivered. We suggest waiting 3 business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us at support@bakersgas.com and we will find a solution.
  3. All lost packages must be reported within 6 days.

Free shipping is the most economical way. It is not guaranteed to ship via a certain carrier. If you need to confirm your carrier please reach out to our support team so we can help.

We have eliminated packing slips on most orders. By removing the paper packing slips we are doing our best to help sustainable shipping and reduce our carbon footprint. You will be able to review your packing slip and download an invoice by logging in online.

If you have not yet created an account you can do so here.

Currently, we ship to all 50 states, and we are in the process of providing international shipping to select markets. If you live outside of the United States, please visit our international order page for more information.

If you are shipping to a PO Box, APO, DPO, Puerto Rico, Guam, Hawaii, or Alaska, there are a few limitations when shipping. Extra charges may apply.

We do process international orders, however, all shipping is arranged by the customer. For our full International Policy

Due to the most recent tax law changes we are charging sales tax in the states we have physical and economic nexus. If you are unsure of whether or not you will be charged sales tax, feel free to input your ZIP code at checkout and allow your taxable amount to recalculate. If you or your business are tax exempt, please create an account on our website and email your tax exempt certificate to support@bakersgas.com. A member of our support team will reach out to you and flag your account tax exempt for future purchases.

In the circumstance where a refund of sales tax is necessary, it is imperative to note that cancellation of the order is a prerequisite. It should also be noted that a processing fee of 5% will be applicable in such instances.

If you are tax exempt we will need an email copy of your tax exempt paperwork from your state sent to us at support@bakersgas.com from the email address you plan on using to place your orders. We will then create an account for you that is coded exempt. You MUST be logged into your exempt account before placing your order.

Most orders are processed immediately and are set to ship same day. If you need to request an order cancellation, please reach out to a BakersGas.com representative via email. (support@bakersgas.com) If an order has already shipped or printed to the warehouse we may not be able to stop the shipment. Uou will need to receive an RMA number from a BakersGas.com representative and will need to ship the order back at your expense. *Any order over $1,000 is subject to 3% fee to cancel.

If an order has yet to ship and you would like to add another item, please reach out to a BakersGas.com representative to complete this request. Please note that this additional item may affect the processing time and delay your order from shipping out as planned.

You can check the status of your order 3 different ways:

  1. Via the order confirmation email you receive
  2. Within your Baker’s Gas account page
  3. Start a Live Chat during business hours or email us for an estimated ship date

Our fulfillment warehouse works to process orders as quickly as possible. We understand that welding orders are important and cannot wait. Once an order has been printed to the warehouse, we are no longer able to edit or cancel the order.

To make an order change request, please email support@bakersgas.com. If we are still able to edit the order at the time of contact, our team will do our best to process your request.

If you’ve received a damaged item, please contact us within 24 hours and we’d be happy to help! Please include your order number and a photo of the damaged item for the quickest resolution. This information is needed to proceed with the next steps.

If you have received the wrong item by mistake, please send us an email with a picture or description of what you have received so that we can correct the issue.

*Freight shipments will need to be refused if there is any damage.

We require you to inspect for damage before accepting the package. Signing the delivery document relieves the carrier and Baker’s Gas of any responsibility for the shipment. If there is any external indication of damage it is highly recommended that further inspection should be done. If you decide to accept a delivery that is damaged you MUST notate the damage on the delivery receipt. Damage claims that have not been noted are immediately declined and become the consignee’s responsibility.

We are grateful for your service. In honor of all that you give to our country, we offer exclusive offers to all Military members and First Responders. For more information, visit our Military Discount page to Verify with Id.me. Currently Exclusive to Miller Electric products.

Our team is always available to provide a formal quote for any individual or business. Please fill out our quote request form and we will get back to you within 24 business hours with a formal itemized quote. Please include the manufacturer's part numbers, quantities, and shipping address for a complete quote.

International quote requests must agree to our terms. The customer is responsible for any and all shipping. Payment must be made via wire transfer only. Upon agreement, please send us manufacturer part numbers and quantities.

All quotes are subject to change in the event of a price change. Typically quotes are valid for 30 days.

Yes, please note your educational status (proof may be required if not from a .edu email) and we will provide a quote with educational pricing applied.

Yes, we have a formal student discount program. However, if you are a student looking for something outside of that program, please note that in your quote request (student ID required) and we will apply an exclusive student discount.

Yes, please send us an email with part numbers and quantities and we will get back to you with a quote.

For personal financing, we have partnered with Affirm to offer quick and easy payment plans. Simply prequalify on any product page or select Affirm at checkout. Qualifying provides no obligation to buy, just a clear estimate of the options based on your personal credit. Business financing is in collaboration with QuickSpark Financing. Any business would qualify to apply. Please fill in the business information application and note the items you are wanting to finance. Our team and Quickspark will handle the rest. If approved, Quickspark will handle the payments and Baker’s will ship the equipment directly to your business. To learn more about our financing options click here.

At Baker's Gas, we are committed to providing our customers with high-quality products and ensuring their satisfaction. However, it's important to note that warranties only cover factory defects and do not apply to any physical damage caused by the user. While we are always here to help and guide our customers through the warranty process, we cannot guarantee the outcome of any warranty claims. Our team is dedicated to providing excellent service and support to help ensure a seamless and satisfactory experience for all our customers.

Machines do not get directly replaced under warranty. Machine warranties cover parts and labor for any factory defects, physical damage is not covered under warranty. They must be taken to a certified service center to be worked on under warranty. Let us know if you have any questions - we are happy to assist!

Please send us an email with the following information:

  • Order Number
  • Issue with the helmet
  • Serial number

Need help finding your serial number?

Still not sure what size would fit best? Check out our size charts above for all of our most popular gear! We’re always available via phone, email or chat should you need additional assistance.