Except for products that are final sale, we accept returns within 14 days of receiving your purchase. We do require you to request an RMA where our team will process the return and send a prepaid return label. Your refund will be less the original shipping cost and return shipping cost to the original method of payment. (Restocking fee may apply) If your return is sent back without the required RMA documentation, no refund will be issued and all contents will be discarded at Baker’s discretion.
Baker’s Gas reserves the right to refuse a return.
All shipping and handling charges are non-refundable.
- Check your Package - all returns must be in original packaging, as well as in resellable condition.
- Take a quick photo of the item you would like to return.
- Email our support team a brief description or fill out our return request form.
- Team will reply with an RMA if applicable and the next steps.
- Ground/Best Way shipping
- UPS Ground & Expedited Options
- Priority Mail (USPS)
Expedited shipping only pertains to the shipping speed by the carrier. If you select an expedited shipping method that is not a guarantee that your order will be delivered on that specific day. If you need a promised arrival date, please reach out to us to confirm availability BEFORE placing your order.
Large items that must go freight will ship LTL or best way. You MUST have a forklift or way of unloading a pallet. If you do not you will be invoiced a $100+ Lift Gate Fee. To avoid any delay please make sure an agent helps get that on your order prior to it shipping.
- You will receive an email confirmation that your order is ready for pickup along with instructions for pickup.
- You will be required to schedule a pickup date/time.
- When you arrive, stay in your vehicle and simply give us a call and we will bring your package out to you.
Identification may be required for pickup.
- If your order was marked as delivered but is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or business and see if someone accepted the delivery.
- Additionally, packages may be prematurely marked as delivered. We suggest waiting 3 business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us at email@example.com and we will find a solution.
- All lost packages must be reported within 6 days.
Free shipping is the most economical way. It is not guaranteed to ship via a certain carrier. If you need to confirm your carrier please reach out to our support team so we can help.
We have eliminated packing slips on most orders. By removing the paper packing slips we are doing our best to help sustainable shipping and reduce our carbon footprint. You will be able to review your packing slip and download an invoice by logging in online.
If you have not yet created an account you can do so here.
Currently, we ship to all 50 states, and we are in the process of providing international shipping to select markets. If you live outside of the United States, please visit our international order page for more information.
If you are shipping to a PO Box, APO, DPO, Puerto Rico, Guam, Hawaii, or Alaska, there are a few limitations when shipping. Extra charges may apply.
We do process international orders, however, all shipping is arranged by the customer. For our full International Policy
You can check the status of your order 3 different ways:
- Via the order confirmation email you receive
- Within your Baker’s Gas account page
- Start a Live Chat during business hours or email us for an estimated ship date
Our fulfillment warehouse works to process orders as quickly as possible. We understand that welding orders are important and cannot wait. Once an order has been printed to the warehouse, we are no longer able to edit or cancel the order.
To make an order change request, please email firstname.lastname@example.org. If we are still able to edit the order at the time of contact, our team will do our best to process your request.
If you’ve received a damaged item, please contact us within 24 hours and we’d be happy to help! Please include your order number and a photo of the damaged item for the quickest resolution. This information is needed to proceed with the next steps.
If you have received the wrong item by mistake, please send us an email with a picture or description of what you have received so that we can correct the issue.
*Freight shipments will need to be refused if there is any damage.
Our team is always available to provide a formal quote for any individual or business. Please fill out our quote request form and we will get back to you within 24 business hours with a formal itemized quote. Please include the manufacturer's part numbers, quantities, and shipping address for a complete quote.
International quote requests must agree to our terms. The customer is responsible for any and all shipping. Payment must be made via wire transfer only. Upon agreement, please send us manufacturer part numbers and quantities.
Please send us an email with the following information:
- Order Number
- Issue with the helmet
- Serial number
- Tillman Glove Size Chart
- Tillman Jacket/Bib Size Chart
- Black Stallion Jacket/Shirt Size Chart
- Black Stallion Womens Jacket/Shirt Size Chart
- Black Stallion Glove Size Chart
- Black Stallion Womens Glove Size Chart
Still not sure what size would fit best? Check out our size charts above for all of our most popular gear! We’re always available via phone, email or chat should you need additional assistance.